How to Send Review Invites via Technician Mobile App
Technicians can send review requests to customers with ease using the mobile app.
Step #1 – Download the BirdEye Mobile App
Before you can start sending review requests to your customers, you’ll need to download the BirdEye mobile app onto your device. If you have an iPhone or iPad, you can find BirdEye in the App Store. Android users can get it from the Google Play Store.
Step #2 – Sign Into the BirdEye App
Once the download is complete, find the BirdEye icon and open the app. Enter your user credentials to log in and start sending review requests.
Step #3 – Access the Drop-Down Menu
Once you’re signed into the app, you’ll be brought to the app’s main screen called the Dashboard. From here, tap on the three parallel lines in the top-left corner of your screen to access the drop-down menu.
Step #4 – View Campaigns
With the grey drop-down menu open, find the Campaigns tab and tap it to view your review campaigns.
In the Campaigns screen, there will be a small white plus sign in the top-right corner. Press it to add your customer’s contact information.
Step #6 – Send Review Request
In the Check-In screen, add your customer’s basic contact information. Select the option for your customer to receive the review request through SMS (text message) as well as through the standard email, and then tap the blue Check-In button to complete the process.