How to Send Review Invites to Multiple Contacts
Set up strategic campaigns to send review requests to groups of contacts.
Step #1 – Click the Campaigns Tab
Start by logging into your BirdEye account. From the main dashboard, click on the Campaigns tab on the lefthand side of your screen.
Step #2 – Select Your Contacts for Review Invites
From the Campaigns section, click on the Contacts tab at the top of the page. From here you’ll select which customers you’d like to send your review invites to. You can choose All contacts or a smaller group of individuals you’ve selected.
Step #3 – Choose Your Action
Once you’ve selected your contacts, a drop-down box will appear that says “Select bulk actions.” From this menu, choose the “Send campaign” option to proceed.
Step #4 – Select Campaign Type
Another drop-down menu should appear that says “Select campaign type.” Choose the “Review request email” option to send the review invite via email, or SMS if you would like them to receive it via text message.
Step #5 – Select Email Template
Another drop-down menu will appear next to the previous one that says “Select template.” From here you can choose whichever customized review invite template you want to have sent out to your contacts.
Step #6 – Choose Timeframe for Campaign
BirdEye gives you the option to send out all of your review invites to all contacts instantly, but you can also make what’s known as a “drip campaign.” This is ideal for campaigns with over 100 contacts.
If too many reviews start pouring in at once, they may be marked as spam and removed. Stretching out your review invites means that your customer’s reviews will be more spaced out, and will appear to be more “natural.”
Another new drop-down should have appeared next to the previous one. From here you can choose whether you want all invites to go out Instantly, or over a period of time.
Step #7 – Name Campaign & Send Invites
Before you send out your invites, BirdEye allows you to name your campaign. We recommend that you name each campaign you create to more accurately track your data over time.
Once you’ve selected all of your options, click the “Apply” button to activate the campaign. This will send out your review invites to the customers you selected either instantly, or over time depending on what you chose to do.