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ServicersWeb Client Portal: Canned Messages

Canned Messages Use canned messages to ensure friendly, quality conversations with customers. Your CSRs can use preset templates or ‘canned messages’ to communicate with customers in the SMS and Live Chat portals. This feature also saves your CSRs time. 💡 Pro Tip: Don’t forget that these messages are used repeatedly, so make sure they’re grammatically …

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(not set) Issue

Google Analytics’ November 2014 AdWords Matched Search Query (Not Set) Issue Resolved!

Alas! After three long weeks, Google has resolved the (not set) issue with the Google Analytics AdWords Matched Search Query data. On November 12th, we reported that nearly half of the AdWords Search Query data was showing as (not set)—and to make matters worse, nearly half of the historical data was missing as well. Within …

Google Analytics’ November 2014 AdWords Matched Search Query (Not Set) Issue Resolved! Read More »

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