canned messages feature image
Uncategorized
Dana Oates

ServicersWeb Client Portal: Canned Messages

Canned Messages Use canned messages to ensure friendly, quality conversations with customers. Your CSRs can use preset templates or ‘canned messages’ to communicate with customers in the SMS and Live Chat portals. This feature also saves your CSRs time. đź’ˇ Pro Tip: Don’t forget that these messages are used repeatedly, so make sure they’re grammatically

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live chat configuration
Uncategorized
Dana Oates

ServicersWeb Client Portal: Live Chat Configuration

Live Chat Configuration You can customize your Live Chat window from your ServicersWeb portal at any time. Below you’ll find descriptions of each setting in the Live Chat Module tab as well as step-by-step instructions for how to update each setting. Use the table of contents on the right to quickly scroll to specific sections

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review gating
Email Marketing
Scott Kennedy

What Is Review Gating & How Can It Hurt Your Business?

Building your service company’s online reputation is critical to its success, and customer reviews can make or break your chances of landing a potential client. As a result, many businesses have used review gating to defend against the backlash caused by negative reviews from unhappy customers. Review Gating & Avoiding Negative Feedback Google is cracking

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how to boost a facebook post
Social Media
Christina Kraker

3 High Performing Facebook Ads for Your Service Company

When it comes to Facebook Advertising, most service company owners have a hard time computing the value. Owners want to analyze marketing dollars in terms of booked appointments, and since booked service appointments rarely originate from social media platforms (at least for now), the value can’t be calculated in terms of Cost Per Booked Appointment. So why

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how to boost a facebook post
Social Media
Dana Oates

How to Boost a Facebook Post

Practically every business has a Facebook page these days. That means a whole lot of competition for views and other interaction. Simply posting a picture here and there might not be quite enough to get your page in front of viewers anymore.

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Email Marketing
Christina Kraker

How to Capture More Leads for Your Service Company

About a year ago we started using coupon opt-ins to capture more leads and improve website conversions for appliance repair companies. (By coupon opt-ins I mean a pop-up that asks the customer to give you their email address in exchange for a coupon like this.) We had a pretty big pushback from some of our clients on this

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